When to call

Genea Hollywood Fertility offers you 24/7 on-call medical support during your treatment with nurses available to answer your concerns over the phone.

Genea Hollywood Fertility is staffed by nurses 365 days a year, with reduced staffing over weekends and public holidays so non-urgent enquiries may be returned on the next business day during these times.

To help you decide when to call the emergency number (08 9389 4260) we’ve put together a self-assessment table:

Scenario Action


  • I am in pain; I have taken analgesia (Panadol or Panadeine only) and am not getting any relief.
  • I am pregnant and bleeding.
  • I've had a procedure within the last 48hrs and I am in pain (have taken analgesia and am not getting any relief) or I am bleeding (heavy like a period).

Call 08 9389 4200 to speak to nurse during office hours.

If it is a medical emergency after hours, please call 08 9389 4260 and you will be answered by the on-call fertility nurse. If your call is not answered please leave a detailed message. Call back after 30 mins and if still no answer please present to your KEMH Emergency, your closest Emergency Department or call 000.

Medication Related
  • I have run out of medications.
  • I am unable to take my medications due to a technical malfunction/because I forgot to keep them cool/because I lost them etc

Call Pharmacy on 08 9386 2798 (emergency Pharmacy after hours 0409 093 337)

DO NOT call the medical emergency nurse on call


  • My period has arrived (full flow) and I am commencing a treatment cycle (Exception: Frozen Embryo Cycles using hormone replacement (Progynova tablets), there is no need for a blood test and scan. In this instance – simply phone nurses in the AM).
Leave a message on 08 9389 4200 & attend a blood/scan between 7:00am and 8:30am or call when clinic opens.


  • My period has arrived (full flow) but I am unsure of my cycle type.
  • I am Bleeding/My period has arrived and my pregnancy test is due in a few days.
  • I am having an Ultrasound or Blood Test externally and need a request form.

Call 08 9389 4200 when clinic is open:
Monday to Friday 7:00am to 4:45pm
Saturday 8:00am to 1:00pm (nurse will return calls until 3:30pm)
Sunday 9:00am to 1:00pm

DO NOT call the medical emergency nurse on call

If you feel you need to contact someone for your mental health and wellbeing urgently, please contact Beyond Blue to speak with a trained Psychologist on 1300 224 636
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