When to call

Hollywood Fertility offers you 24/7 on-call medical support during your treatment with nurses available to answer your concerns over the phone. Hollywood Fertility is staffed by nurses 365 days a year, with reduced staffing over weekends and public holidays so non-urgent enquiries may be returned on the next business day during these times.

To help you decide when to call the emergency number (08 9389 4200) we’ve put together a self-assessment table:

Scenario Action

URGENT

  • I am in pain; I have taken analgesia (Panadol or Panadeine only) and am not getting any relief.
  • I am pregnant and bleeding.
  • I've had a procedure within the last 48hrs and I am in pain (have taken analgesia and am not getting any relief) or I am bleeding (heavy like a period).

Call 08 9389 4200 to speak to nurse during office hours.

If after hours call 08 9346 6000 and the hospital will transfer you to our medical emergency nurse on call.

Medication Related
  • I have run out of medications.
  • I am unable to take my medications due to a technical malfunction/because I forgot to keep them cool/because I lost them etc

Call Pharmacy on 08 9386 2798 (emergency Pharmacy after hours 0409 093 337)

DO NOT call the medical emergency nurse on call

General

  • My period has arrived (full flow) and I am commencing a treatment cycle (Exception: Frozen Embryo Cycles using hormone replacement (Progynova tablets), there is no need for a blood test and scan. In this instance – simply phone nurses in the AM).
Leave a message on 08 9389 4200 & attend a blood/scan between 7:00am and 8:30am or call when clinic opens.

General

  • My period has arrived (full flow) but I am unsure of my cycle type.
  • I am Bleeding/My period has arrived and my pregnancy test is due in a few days.
  • I am having an Ultrasound or Blood Test externally and need a request form.

Call 08 9389 4200 when clinic is open:
Monday to Friday 7:00am to 4:45pm
Saturday 8:00am to 1:00pm (nurse will return calls until 3:30pm)
Sunday 9:00am to 1:00pm

DO NOT call the medical emergency nurse on call

If you feel you need to contact someone for your mental health and wellbeing urgently, please contact Beyond Blue to speak with a trained Psychologist on 1300 224 636
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